Your Kelly Moore Bag is covered under a general manufacturer's warranty for 1 year from the date of your purchase. This warranty only includes defects that impede functionality and any other special circumstances.
This warranty does not include scratches or tears of the surface of your bag due to misuse or abuse. This warranty does not include the wear of materials that may occur after extended use of the product. This warranty does not cover any loss of equipment or time. If the damage to your Kelly Moore Bag falls within our warranty, we will be happy to replace or repair your bag. We reserve the right to refuse warranty based on customer service discretion. Please note that we ONLY warranty bags purchased from approved retailers. You can see our full list of retailers at this link.
To submit a warranty claim, please fill out all fields of the form below. The more information you can provide, the quicker we can process your request.