Your Kelly Moore Bag is covered under a general manufacturer's warranty for 1 year from the date of your purchase. This warranty only includes defects that impede functionality and any other special circumstances.
This warranty does not include scratches or tears of the surface of your bag due to misuse or abuse. This warranty does not include the wear of materials that may occur after extended use of the product. This warranty does not cover any loss of equipment or time. If the damage to your Kelly Moore Bag falls within our warranty, we will be happy to replace or repair your bag. We reserve the right to refuse warranty based on customer service discretion. Please note that we ONLY warranty bags purchased from approved retailers. You can see our full list of retailers at this link.
To submit a warranty claim, please email us at firstname.lastname@example.org. Include a photo of the damage, where your purchased your bag, your current address and phone number and the serial number found on the inside tag of your bag. If you purchased your bag from the Kelly Moore Bag website, please include your original order number. If you purchased your bag in a retail store, please include a copy of your original receipt.