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Returns and Exchanges

Returns

At Kelly Moore Bag, we want your experience to be a great one! If for any reason, you are not happy with your Kelly Moore Bag, you can return your product, in perfect condition, within 10 days of receiving your bag.

We only accept returns that were purchased from the Kelly Moore Bag Website, and no other retail location. Prior to returning your product, please contact us at sales@kellymoorebag.com to request a return. In this email, include the word, "return" in the subject line, please provide your original order number and detail why you are returning your product.

Once we approve your return, you can return your bag to the address we provide. For domestic orders we will email you a shipping label and cover the shipping costs. International customers are responsible for the return shipping of their order. We will credit your account within 10 business days of receiving your return. 

Christmas Return Policy

Any items bought as gifts can be returned/exchanged up to 10 days after Christmas as long as the bag is in perfect condition. Please see full return/exchange instructions below.

Exchanges

If for any reason, you are not happy with your Kelly Moore Bag, you can exchange your product, in perfect condition, within 10 days of receiving your bag.

We only accept exchanges of bags that were purchased from the Kelly Moore Bag Website, and no other retail location. To request an exchange, please email us at sales@kellymoorebag.com. Please include the word, "exchange" in the subject line, as well as your order number.

Once we approve your exchange, you can mail your bag back to the address we provide. For domestic orders we will email you a return label and cover the shipping costs. For international orders you will be required to pay for the return shipping and reshipment.