Returns, Exchanges, Warranty & Price Adjustments
Returns & Exchanges
We’re proud of what we make - and we want you to be proud of it, too.
If for some reason, you aren’t happy with your bag, we’re happy to accept a return or exchange it within 20 days of when it was originally purchased.
We ask that the bag is in perfect condition to be returned or exchanged. Perfect condition to us means the product has no wear or tear, all tags are still attached as well as poly-bag & barcodes haven't been removed from the product. Due to our automated return process, if original packaging (tags, barcodes & poly-bag) is not present your return cannot be accepted.
Also since we don't own our warehouse we are charged for every return we have and must ask you to split a restocking fee with us ($3 will be taken from your return credit).
We only accept returns on items purchased from the Kelly Moore Bag website and shipping on the original order is not refundable. Items need to be returned back to us within 1 week after return has been accepted or your return request will expire and be voided.
To begin a return or exchange, please fill out the form below with your email used on your order & your order number to start your return.
- When submitting a return, please include your order number & the email address used for your order.
- You will be responsible for the cost of shipping your returned item back to our warehouse.
- You will be charged a $3 restocking fee for each item returned. This will be deducted from your return
- Please be sure to write your RMA number clearly on the outside of the package; this will help us process your return faster. This number will be given to you once your return is submitted.
For exchanges, Kelly Moore Bag will cover the cost of shipping your new item to you! It will take us around two weeks (fourteen business days) to process your return or exchange, so we thank you in advance for your patience!
Sometimes prices change. We will happily offer our customers price adjustments on sale prices up to 1 week (7 days) from the date of purchase. Please contact us at email@example.com for a price adjustment.
Holiday Return Time-frame
Our Warehouse will give all first priority to fulfilling orders during the busy Holiday season. Therefore if your return is received at any time during the week of November 24th - November 30th it will not be processed until December 1st and then you can expect it to be processed within 14 business days.