Returns and Exchanges

Returns, Exchanges & Price Adjustments

Returns / Exchanges

At Kelly Moore Bag, we want your experience to be a great one! If for any reason, you are not happy with your purchase, you can return or exchange your product, as long as it's in perfect condition, within 20 days of when the item was  purchased.

We only accept returns that were purchased from the Kelly Moore Bag Website, and no other retail location.


KM Curated Sale

All sales are final on our KM Curated items and will not be eligible for a Return or Exchange. Discount Codes not applicable on sale items. 


Price Adjustments

Sometimes prices change.  We will happily offer our customers price adjustments on sale prices up to 1 week (7 days) from the date of purchase.  Please contact us at for a price adjustment.

To Begin a Return / Exchange:
  • Please fill in the form below including your order number & email address. Complete the required information to begin your return / exchange process. We offer a service to pay for a shipping label to keep things SUPER easy!  Regardless of the option you choose, you will be responsible for the cost of shipping the item back to us. Shipping on the original order is also not refundable.  For exchanges, Kelly Moore Bag will cover the cost of shipping your new item to you!

  • PLEASE NOTE: It will take us around 2 weeks (14 business days) to process your return / exchange. Thank you for being patient!