Returns & Exchanges
At We want your experience to be exceptional! So if you are not happy with your Kelly Moore purchase, you can return or exchange your product, in perfect condition, within 10 days of receiving your bag. We only accept returns that were purchased from the Kelly Moore Bag Website, and no other retail location.Return instructions: Please contact us at email@example.com to request a return. In the subject line, please include the word “return" AND your order number. In the email, please let us know why you want to return your product. Once approved, you will need to send your bag back to the address provided. For domestic orders we will email you a shipping label and cover the shipping costs. Sorry international customers, you’ll have to cover the shipping for your return. You should see your credit within 10 business days of receiving your return
If for any reason, you are not happy with your Kelly Moore Bag, you can exchange your product, in perfect condition, within 10 days of receiving your bag.
We only accept exchanges of bags that were purchased from the Kelly Moore Bag Website, and no other retail location. To request an exchange, please email us at firstname.lastname@example.org. Please include the word, "exchange" in the subject line, as well as your order number.
Once we approve your exchange, you can mail your bag back to the address we provide. For domestic orders we will email you a return label and cover the shipping costs. For international orders you will be required to pay for the return shipping and reshipment.
Your Kelly Moore Bag is covered under a general manufacturer's warranty for 1 year from the date of your purchase. This warranty only includes defects in workmanship and manufacturing.
This warranty does not include scratches or tears of the surface of your bag due to misuse or abuse. This warranty does not include the wear of materials that may occur after extended use of the product. This warranty does not cover any loss of equipment or time. If the damage to your Kelly Moore Bag falls within our warranty, we will be happy to replace or repair your bag. We reserve the right to refuse warranty based on customer service discretion. Please note that we ONLY warranty bags purchased from approved retailers. You can see our full list of retailers at the link above.
To submit a warranty claim, please email us at: email@example.com. Include a photo of the damage, where your purchased your bag, your current address and phone number and the serial number found on the inside tag of your bag. If you purchased your bag from the Kelly Moore Bag website, please include your original order number. If you purchased your bag in a retail store, please include a copy of your original receipt.